- Refund Policy
We are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your order, we offer a 14-day money-back policy. Refunds apply to unused items returned within this period.
- Applicable Conditions
Please note that the following items are not eligible for a refund:
Used or washed items
Items with damaged or missing labels and packaging
Special or personalized items
- Refund Request Process
To request a refund, please follow these steps:
Contact Customer Service: Within 14 days of purchase, please contact our customer service team via email or phone, providing your order number and the reason for the refund.
Obtain Refund Authorization: Our customer service team will review your request and, upon approval, send you refund authorization information and a return address.
Return the Item: Please return the item to the address provided by customer service and retain proof of mailing for future inquiries.
Item Inspection: Once we receive the returned item, we will inspect it to confirm that it meets the refund conditions.
Refund Processing: If the product meets the refund criteria, we will process the refund within 2 business days of confirmation. The refund will be returned to the account originally used for payment.
- Refund Method: Refunds will be processed through your original payment method. For example:
If you paid by credit card, the refund will be directly returned to that credit card account.
If you used another payment platform, the refund will be returned to the corresponding account.
- Shipping Fees: Original shipping fees are generally not refundable unless the return is due to product quality issues or incorrect shipment.
- Refund Time: Refund processing time is usually 2 business days. The actual arrival time may vary depending on the processing speed of the bank and payment platform.
- Example Situations: Quality Issues: If the product has quality defects upon receipt, you can apply for a full refund or exchange.
Product Discrepancy: If the received product does not match your order, we will cover the round-trip shipping costs to ensure a worry-free shopping experience.
- Contact Us
If you have any questions during the refund process, please feel free to contact our customer service team:
Email: help@floraloasisgarden.shop
We are happy to assist you and ensure your issue is resolved promptly.