Welcome to floraoasisgarden.shop. Before using this website, please carefully read the following FAQs. These terms aim to clarify common issues you may encounter while using this website and their solutions. By using this website, you agree to abide by these terms.
- How do I register an account?
To register an account, please visit the homepage and click the “Register” button. Fill in the required information, including your name, email address, and password, and then click “Submit.” You will receive a confirmation email after successful registration.
- How do I place an order?
The ordering process is as follows: Browse our products and select your favorite styles.
Click the “Add to Cart” button.
After completing your shopping, click the cart icon to proceed to the checkout page.
Enter your shipping address and payment information, and then confirm your order.
- Can I modify or cancel my order?
You can modify or cancel your order immediately after placing it. Please contact our customer service team as soon as possible, providing your order number and relevant information. Please note that if the order has already entered the shipping process, it may not be possible to make changes or cancel it.
- What are the shipping costs? Shipping costs vary depending on the region and the chosen shipping method. The system will automatically calculate and display the shipping cost at checkout.
- How long does it usually take for my order to arrive?
Orders typically ship within 3-7 days, depending on your shipping address and the shipping method you choose. We will provide tracking information via email after shipment so you can check your order status at any time.
- How do I return or exchange my items?
For returns or exchanges, please submit a request within 14 days of receiving the item:
Please send the return/exchange request to our customer service email address, including your order number and item details.
Ensure the item is unused and retains its original labels and packaging.
We will provide a return address and specific steps after confirming your request.
- How long does it take to process a refund?
Refund processing typically takes 2 business days once we receive your returned item. The refund will be returned to your original payment method. If you have not received your refund within the specified time, please check your bank account or contact our customer service.
- How is website data security guaranteed?
We take user data security very seriously and employ SSL encryption technology to protect your personal information and payment data. During the review and processing process, we will comply with relevant laws and regulations to ensure the security of your information.
Thank you for choosing our website. We look forward to providing you with an excellent shopping experience!